Frequently Asked Questions (FAQs)

We are often asked questions about our products, so we’ve written answers to some of the most common questions here. We hope you find this useful, but if there’s anything you’re not sure about, please call us on the number above or email us here and we’ll be happy to help.

Product FAQ

Are the tiles safe?
In terms of materials, all of our EVA foam products are non-toxic, odourless, and free of ammonia, latex, phthalates, and other chemicals of concern. In particular, the chemicals DMF (dimethyl fumerate) and Formamide are not present in our products. Our products are tested at source by SGS to REACH EU guidelines and in the UK by SATRA, the materials testing agency. All of our EVA foam mats meet the Reaction to Fire Classification BFL-S1. All of our EVA foam mats meet the Slip Resistance Classification BS EN 7188.
What are the tiles made from?
All of our martial arts jigsaw mats are made from a high-quality, high-density, closed-cell EVA (ethylene-vinyl acetate) foam with added PE (polyethylene) for flexibility and longevity.
Can I combine different tiles?
Yes, all of our 20mm and 40mm jigsaw mats use the same cut-out mould, meaning they are completely compatible as well as truly reversible, so you can combine mats to make your own unique layout!
Are the tiles in stock?
We keep high stock levels of our most popular mats and although demand is often high, all mats are available and in-stock unless marked otherwise. For more information, including large orders ans custom colours and logo's, please enquire.
Do you provide samples?
Yes! All samples are free (plus delivery) and can be ordered online here.
Do you give trade rates?
We offer bulk pricing and because we manufacture direct to retail, our lowest price is always our best price.

Delivery FAQ

How much does delivery cost?
To keep delivery charges as accurate as possible, we operate a weight-based delivery system. For a full list of rates and zones, please click here.
How long does delivery take?
For items in stock, our standard delivery (courier) takes between 3 and 5 working days and requires a signature on receipt.
Do offer expedited delivery?
Online orders are limited to our standard delivery service (3 and 5 working days). However, we can provide an expedited delivery service on telephone orders in some cases. Please call us on the number above.
Can I track my order?
Yes, we provide order tracking on all consignments, except pallet delivery. To track your order, please follow the links in your order confirmation email. Alternatively, you can enter your details manually below.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Do deliveries need to be signed for?
Yes, all deliveries must be signed for, so please arrange accordingly.
Do you deliver to PO Box addresses?
Unfortunately we cannot deliver to PO Box addresses as a signature is required for all deliveries.
Do you deliver to BFPO addresses?
Unfortunately we do not deliver to BFPO addresses at this time.

Fitting FAQ

Are the tiles easy to assemble?
Yes, all of our mats feature an interlocking design so edges fit together to create a strong bond.
Do I need to prepare my surface?
Whilst a flat, smooth, clean surface is ideal, we understand it might not always be possible. Our EVA tiles are able to cope with small amounts of dust and dirt and even small variations in floor level. Please note however that too much variation can create pressure under the tiles and may cause them to bow upwards in some environments.
Are the tiles easy to cut?
Both EVA foam mats and solid rubber gym mats can be cut to size using a standard utility knife with a good straight edge and of course, gloves.

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